Terms of service

These Terms of Service (“Terms”) are an agreement between you, the merchant using DropshipDuo (“Merchant”, “you”), and DropshipDuo (“DropshipDuo”, “we”, “us”). You accept them when you tick “I agree to the DropshipDuo Terms of Service and Data Processing Agreement” at registration or when you first use DropshipDuo.

Our Data Processing Agreement and Privacy Policy form part of these Terms. DropshipDuo is a business service: by accepting, you confirm that you are at least 18 years old and are authorised to bind the business you represent.

DropshipDuo helps online sellers run their supply chain, including:

• product sourcing and quality inspection;
• order fulfillment — picking, packing and labelling, including custom and branded packaging;
• warehousing and inventory sync across your sales channels;
• shipping, tracking and customs documentation;
• after-sales support for delivery issues and returns;
• payment agency for orders placed through DropshipDuo.

We may improve, change or discontinue features over time. If a change materially reduces the services you use, we will tell you in advance.

• You must give us accurate, complete information when you register and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account, including by team members you invite.
• Tell us immediately at the address below if you suspect unauthorised access to your account.

• You are the seller of record to your customers. You are responsible for your store, product listings, prices, marketing claims and customer communications.
• You must make sure the products you sell, and the way you sell them, comply with the laws of every country you sell into, including product safety, labelling, consumer protection and import rules.
• You must give us accurate order details, including complete shipping addresses and correct product information. Costs caused by wrong or incomplete information are yours.
• You confirm that you have the right to connect your sales channels to DropshipDuo and to share your order data with us.

You may not use DropshipDuo to source, store or ship:

• counterfeit goods or products that infringe anyone’s trademark, copyright, design or patent;
• illegal products, weapons, drugs, or items restricted by carriers or customs authorities, such as hazardous materials, unless agreed with us in writing;
• products that are unsafe or misdescribed.

You also may not misuse the platform — for example by attempting to access other accounts, interfering with our systems, scraping or reverse-engineering the service. We may refuse, hold or cancel orders that we reasonably believe break this section.

• Product, shipping and service fees are shown in your quote or in the DropshipDuo dashboard before you confirm an order. Quotes are valid for the period stated on them.
• Orders are processed once payment has been received or your account balance covers them.
• Unless stated otherwise, prices exclude import duties, taxes and customs fees in the destination country, which are your responsibility or your customer’s.
• If a payment fails or is reversed, we may pause processing of affected orders until the balance is settled.

We source products to the specification agreed in your quote and inspect them against that standard before shipping. Product information and samples from suppliers are provided in good faith, but minor variations in colour, size or packaging may occur. Processing times shown in the dashboard are estimates, and can be affected by supplier stock, holidays and events outside our control.

• Delivery times are estimates provided by carriers and are not guaranteed.
• We are not responsible for delays or losses caused by incorrect addresses, customs inspections, carrier disruption or other events outside our reasonable control.
• If a parcel is lost or damaged in transit, report it through the dashboard promptly so we can open a claim with the carrier.

We handle returns, reshipments and refund requests according to the after-sales options available in your dashboard. If an order is wrong or defective because of an error on our side — such as a picking mistake or a product that failed to meet the agreed specification — we will reship it or credit you, at our choice. Refunds to you are made to your DropshipDuo balance unless agreed otherwise. Your refund policy towards your own customers remains your responsibility.

You keep all rights to your brand, logos, designs and store content. You grant us a limited licence to use them only as needed to provide the services, for example to print your logo on packaging or inserts. You confirm that you have the rights to everything you ask us to print or use.

DropshipDuo and its licensors own the platform, software and our brand. These Terms do not give you any rights to them other than to use the service.

We handle your personal information as described in our Privacy Policy. When we process your customers’ personal data to fulfill your orders, we do so as your processor under our Data Processing Agreement.

DropshipDuo connects with third-party sales platforms and services such as Shopify, Amazon, TikTok Shop, WooCommerce, Temu, Shoplazza and Wix. Your use of those platforms is governed by their own terms. We are not responsible for their availability, changes to their APIs or actions they take on your store.

• We provide the services with reasonable skill and care, but we do not guarantee that they will be uninterrupted or error-free, or that you will achieve any particular sales results.
• To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of profit, revenue, goodwill or data.
• To the extent permitted by law, our total liability arising from these Terms in any 12-month period is limited to the service fees you paid us in that period, excluding product and shipping costs.
• You agree to compensate us for claims and losses that arise from your products, your listings or your breach of these Terms.

Nothing in these Terms limits liability that cannot be limited by law.

• You may stop using DropshipDuo and close your account at any time. Orders already in progress will be completed and charged.
• We may suspend or close your account if you seriously or repeatedly breach these Terms, do not pay amounts due, or if the law requires us to. Where possible, we will warn you first and give you a chance to fix the problem.
• After closure, your data is handled as described in our Data Processing Agreement, and any remaining positive balance is refunded after outstanding amounts are settled.

We may update these Terms from time to time. We will change the “Last updated” date above and notify you of material changes by email or in the dashboard before they take effect. If you keep using DropshipDuo after that, you accept the updated Terms.

If a dispute arises, please contact us first — most issues can be resolved quickly with our support team.

Questions about these Terms: support@dropshipduo.com