How can we help?

Create a free account, connect your store, and new orders start syncing to your dashboard automatically. There’s no platform fee, no minimum order quantity and no credit card required to start.

Shopify, Amazon, TikTok Shop, WooCommerce, Temu, Shoplazza and Wix connect directly, and inventory sync also covers eBay, Shopee and Lazada. See all integrations.

It’s free to start, with no platform fees and no minimum order quantity. You pay for the products, fulfillment and shipping you use, and every charge is logged with a clear fee breakdown.

Every seller has a dedicated account manager, reachable on live chat, WhatsApp or Slack from your dashboard. You can also email support@dropshipduo.com.

Once your store is connected, each new order syncs to your DropshipDuo dashboard as soon as your customer checks out — no spreadsheets or manual uploads.

Pay each order manually, or enable auto-pay from your DropshipDuo balance. Every deduction is logged with a clear fee breakdown, so you can see exactly what you paid for product, fulfillment and shipping.

Before sourcing starts, you can cancel and the amount paid is refunded in full to your balance. Once we’ve ordered from the supplier or production has started, we’ll try to cancel, minus costs that can’t be recovered. After shipment, the order is handled as a return. See the refund policy.

You approve a quote and pay DropshipDuo once, in your own currency. We pay the factory or vendor and handle currency conversion — and funds are released to the supplier only after your order passes inspection. Learn more.

A tracking number is issued when the parcel ships. It appears on the order in your dashboard and is synced back to your store automatically, so your customer is notified the usual way.

Through the tracking link in your store’s shipping notification, or by entering the tracking number on our Track your order page.

It depends on the destination, the shipping route and whether the product is stocked in a regional hub. Our routing compares carriers by cost and transit time for each destination; delivery times are carrier estimates, not guarantees.

Report it from your dashboard as soon as you can. We’ll open a claim with the carrier and arrange a reshipment or refund based on the outcome — your customer’s photos of the parcel help us resolve it faster.

From a network of vetted factories and vendors. Where possible we source each product from more than one supplier and compare them on price, stock and reliability. About our supplier network.

Yes. Send us a product link, photo or description through the sourcing quote form, and your account manager will price sourcing, packaging and shipping for you.

Every item is inspected before it’s packed, and the inspection is recorded against the order. Products that miss the agreed specification are replaced, reshipped or refunded.

No. You can start from a single unit — including custom and branded items.

Yes — logo mailers, custom boxes, insert cards and gift wrapping are all supported, with no minimum order required.

Yes. Upload your artwork once through the dashboard, and each matching order is produced fresh with DTG printing, engraving or embroidery, then quality-checked and packed. Learn more.

Items already produced from the artwork you supplied can’t be refunded unless the item itself is defective. Check your artwork and product options carefully before production.

Yes — poly-bag removal, retagging and folding are available for apparel orders.

Use the after-sales section of your dashboard, message your account manager, or email support@dropshipduo.com. Include the order number, a description of the problem and photos or video where relevant.

Your account manager reviews the request and agrees a reshipment or refund with you — usually within a day.

Whenever the problem is ours: picking or packing errors, products that miss the agreed specification, damage in our warehouse, paid orders we cancel, or charges that don’t match the quote.

Approved refunds are credited to your DropshipDuo balance by default and can be used straight away. If you need a refund to your original payment method, ask your account manager. See the refund policy.