06 — Dispute & after-sales support

A dedicated account manager, not a rotating ticket queue.

If a customer raises an issue, your account manager reviews it, coordinates any return logistics, and resolves refund or reship decisions directly with you over chat, WhatsApp or Slack — usually within a day.

  • 1-on-1 account manager reachable on chat, WhatsApp or Slack
  • Return request review, logistics tracking and refund coordination
  • Proactive alerts ahead of peak seasons so stock doesn't run dry
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Support team photo
How it works

Dispute & after-sales support, step by step.

1

Customer raises an issue

Routed straight to your dedicated account manager.

2

Logistics coordinated

Return shipping and inspection handled on your behalf.

3

Resolved directly with you

Refund or reship decided together over chat, WhatsApp or Slack.

Explore the rest of the platform

Every solution works together, not in isolation.

Dropshipping fulfillment Smart fulfillment engine Product customization & POD Global warehousing Real-time inventory sync Payment agency

See "Dispute & after-sales support" running on your own catalog.

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